RoamSIMTM                                            
the Roaming Charge Terminator 

 

        




RoamFoneTM
empowered with RoamSIM

           

You are roaming but ...
        Go ahead, Talk as long as you want to
                Theres No Roaming Charge and 
                        Its low-cost minutes! 


  Save up to 85% of call cost while roaming

  Reliable high quality GSM service

  Works in more than 95 countries

  Supports SMS, Voice Mail and Multi-party Call Conference

  Requires no change to the way you use your GSM handset

  No charge for receiving incoming calls when roaming in more than 60 countries

  Reseller Program offers excellent margins to reseller


RoamSIM / RoamFone is a service for business travelers that offers low-cost international telephone call service for making calls from and receiving calls at a roaming GSM handset without having to pay the regular Roaming Charge.

The service works as follows:

A subscriber to the RoamSIM / RoamFone service buys a RoamSIM or RoamFone and a certain amount of credit to cover the cost of usage from a reseller of the RoamSIM service.

The RoamSIM or RoamFone comes with a RoamSIM No. issued in the U.K. with country code <44>.

(i) To make an outbound call from anywhere in any of the countries supporting the RoamSIM / RoamFone service ("Servicing Countries")

(ii) When an inbound call is dialed by a caller to the RoamSIM No., the operation is as follows:

The inbound call is billed at the per minute rate for calling the mobile dialcode of the temporary local number that is assigned to the roaming handset by the local GSM operator. The rate is given by the rate calculator at www.roamsim.com.

No regular Roaming Charge is applicable to the outbound or inbound call described above.

There is no charge for unsuccessful or not completed inbound or outbound calls.

However, when the handset is roaming in one of 30 countries where the local GSM operator imposes a service charge to all foreign SIMs, a per minute surcharge is added to the applicable per minute rates for billing the outbound or inbound call.

But overall for the subscriber a saving of up to 85% is achieved with the use of the RoamSIM service.

See www.airello.com for details.


RoamSIM/RoamFone brochure (197 kB)

 

RoamSIM FAQ

What is RoamSIM Service?

It is a Prepaid SIM Card service that is specially designed for use by the international traveler. It offers the advantage of low-cost per minute rates for calling any fixed line or mobile number anywhere without the exorbitant roaming charges that are ordinarily imposed on calls made from a roaming handset. It is a service supported by best-of-class tier-1 GSM operators offering high-quality reliable services. With RoamSIM you have all the standard GSM services including Voice Mail and SMS. There is no significant delay or inconvenience in the use of RoamSIM to make a call. Receiving a call by the RoamSIM is exactly the same as with a regular GSM SIM card; the important difference is that with RoamSIM you achieve great savings.

How does the RoamSIM service work?

When you dial a telephone number from a roaming GSM handset equipped with RoamSIM and press SEND, the RoamSIM signals its home GSM operator (i.e. the operator that issues the RoamSIM) to do the following:

(a) to call back the roaming GSM handset to the telephone number that is assigned to the roaming GSM handset by the foreign (local) GSM operator of the GSM network servicing the GSM handset

(b) to call the destination number that you have dialed

and then bridge (or connect) the 2 calls (a) and (b) to enable you to have conversation with the party at the destination number.

The operation described in (a) and (b) above are transparent to the you, the user, and you do not experience any significant delay in making the call. As the call is dialed by your home GSM operator through its normal high-quality carrier network, you would experience the normal high-quality service.

Can I do SMS text messaging with the RoamSIM?

Yes. RoamSIM incorporates current advanced SIM technology and supports all standard features of a GSM service.

Is Voice Mail service available with RoamSIM?

Yes. All calls that are not answered after a certain number of rings (programmable to suit) are automatically routed to a Voice Mail Server where the caller can leave a voice message for the called party.

To retrieve the voice mail message, you simply dial 121.

There is a small per minute charge for accessing the Voice Mail Server plus the air time at the per minute rate for calling a UK number.

Is there a charge for receiving an incoming call to the handset equipped with RoamSIM?

There is no charge for receiving incoming calls when roaming in countries where the local GSM operators do not impose a per minute surcharge on calls made by foreign GSM handsets roaming in their GSM network. 

As such, there is no charge on receiving incoming calls when roaming in the following countries: 

Australia, Austria, Azerbaijan, Bahrain, Belgium, Bosnia/Herzegovina, Brazil, Bulgaria, Croatia Republic, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Netherlands, Nigeria, Norway, Oman, Poland, Portugal, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia Republic, South Africa, Spain, Sweden, Switzerland, Tanzania, Turkey, United Arab Emirates, United Kingdom, Uruguay, Yugoslavia/Serbia.

There is a per minute charge for receiving incoming calls when roaming in the following countries:

Andorra, Anguilla, Antigua/Barbuda, Argentina, Aruba, Bahamas, Barbados, Bermuda, British Virgin Islands, Canada, Cayman Islands, China, Colombia, Cuba, Dominica, Faeroe Islands, Grenada, Hong Kong, India, Indonesia, Iraq, Jamaica, Kazakhstan, Kenya, Kuwait, Lebanon, Macau, Malaysia, Malta, Mauritius, Mexico, Morocco, Mozambique, New Zealand, Pakistan, Peru, Philippines, Russia, Seychelles Islands, Sri Lanka, St.Kitts & Nevis, St.Lucia, St.Vincent/Grenadines, Taiwan, Thailand, Trinidad, Ukraine, USA, USA - Puerto Rico. The per minute is still some 50% less than what you would pay if you were roaming in these countries using your regular SIM issued by the GSM operator of your country of residence.

Where can I use the RoamSIM service?

Andorra, Anguilla, Antigua/Barbuda, Argentina, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Bermuda, Bosnia/Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands, China, Colombia, Croatia Republic, Cuba, Cyprus, Czech Republic, Denmark, Dominica, Egypt, Estonia, Faeroe Islands, Finland, France, Germany, Gibraltar, Greece, Grenada, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Kazakhstan, Kenya, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mauritius, Mexico, Morocco, Mozambique, Netherlands, New Zealand, Nigeria, Norway, Oman, Pakistan, Peru, Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, Seychelles Islands, Singapore, Slovakia, Slovenia Republic, South Africa, Spain, Sri Lanka, St. Kitts & Nevis, St. Lucia, St. Vincent/Grenadines, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Trinidad, Turkey, Ukraine, United Arab Emirates, United Kingdom, Uruguay, USA, USA-Puerto Rico, Yugoslavia/Serbia.

The GSM operators of some countries impose a per-minute charge on all visiting (roaming) GSM handsets making a call through the local/country GSM network; the applicable charge is imposed by the local/country GSM operator. These countries are

Andorra, Anguilla, Antigua/Barbuda, Argentina, Aruba, Bahamas, Barbados, Bermuda, British Virgin Islands, Canada, Cayman Islands, China, Colombia, Cuba, Dominica, Faeroe Islands, Grenada, Hong Kong, India, Indonesia, Iraq, Jamaica, Kazakhstan, Kenya, Kuwait, Lebanon, Macau, Malaysia, Malta, Mauritius, Mexico, Morocco, Mozambique, New Zealand, Pakistan, Peru, Philippines, Russia, Seychelles Islands, Sri Lanka, St.Kitts & Nevis, St.Lucia, St.Vincent/Grenadines, Taiwan, Thailand, Trinidad, Ukraine, USA, USA - Puerto Rico.

Will RoamSIM service be available in more countries soon?

RoamSIM service will soon be available in the following countries:

Bangladesh, Cameroon, Colombia, and Venezuela. RoamSIM service coverage will be expaned to some 125 countries before long.

What are the service features of RoamSIM service and the benefits it offers to the user?

RoamSIM is based on 3G technology supported by GSM operators that deploy best-of-breed technology to provide best-of-class services. The outstanding service features are:

Where can I buy RoamSIM?

RoamSIM and the RoamSIM service are promoted and sold through distributors/resellers in many countries. Please send an email to resellerlisting@airello.com stating your country of residence and we shall have a representative in your country to contact you.

How do I use RoamSIM and RoamSIM service?

RoamSIM service is very easy to use. It takes 3 steps:

Can RoamSIM work with any GSM handset?

No. There are a large variety of handsets available worldwide and some handsets do not support RoamSIMs application. Additionally, some approved handsets may have to be SIM unlocked in order to use a different GSM operators SIM.

A short but not exhaustive list of approved handsets is detailed below. They have been rated from Preferred, where the RoamSIM service is easy to use to Not Recommended where the service works but is difficult to use.

Often the best way to determine if the RoamSIM works is to insert the RoamSIM into the handset and see if you receive a call back or alternatively, contact your Sales Agent for advice.

Preferred Acceptable Not Recommended Not Recommended
Normal Dialing +<tel-no.>

Directory Dialing Records put into call register

where tel-no. consists of country code, area code and local number

 Normal Dialing +<tel-no.>

Directory Dialing

where tel-no. consists of country code, area code and local number

 Normal Dialing via a SIM setting

Directory Dialing only from the SIM 

 Manual string entry dialing only

Dialing has to be as follows:

Enter <125*1>-<tel-no.>#and press send

where tel-no. consists of country code, area code and local number
Motorola

V80 
V180
V220
V360
V400
V560
V620
V635
RAZR V3
PEBL
ROKR
SLVR

Samsung

D100
D500
E330
E350
E600
E630
E720
E730
E800

Sony Ericsson

K300i
K500i
K750i

 Sony Ericsson

S700i
T290
T610
T630
T68i
W800i
Z500i

Siemens

S45
C55
A65
C65
M65
S65
SF65
SK65
SL65

Nokia

3100
6100
6600
6820
7610
6610i
7250i
9500

 Nokia

6310i		 Motorola

MPx200

Sony Ericsson

P800
P910
P910i

Nokia

3310
6030
7110
7270
8800
5140i
8210e

All Windows-based Phones

All Palm-based Phones

Blackberry

What happens when you make a call?

When you key in the number you wish to call in the dialing format

+<country-code><area-code><local telephone number> or 
+<country-code><area-code><local telephone number> 

RoamSIM performs its special call routing operation. This operation may cause your handset to display messages such as number not allowed, blocked call, invalid number perhaps followed by sending message. These messages are the GSM handsets response to RoamSIMs call routing requests and are normal, and you should disregard these displayed messages. 

If you are using an approved GSM handset, you will get a callback call from the home GSM operator, and your GSM handset will ring. You should then press the Send/Yes key to answer the incoming call and hear a voice message that tells you to wait for the call to be connected to the party at the destination number.

Does the RoamSIM have an expiration date?

Your RoamSIM will not expire, and the RoamSIM Number will remain active as long as you recharge your card at least once within a 12-month period.

What would cause my approved GSM handset equipped with RoamSIM not be able to automatically connect to an available GSM network?

An approved GSM handset equipped with a RoamSIM will automatically connect to an available GSM network. In some countries where there are more than one available GSM operator that can support the RoamSIM, you may manually select a supporting GSM operator if automatic connection to the default GSM operator is not successful. This can happen if you are in a country where there is more than one roaming agreement with various GSM operators. When you are unable to receive or do not receive a callback call after you have initiated the calling operation, you may manually select another available GSM operator to initiate the calling operation again.

Can I use my credit card to charge up the credit in my RoamSIM account?

Yes. You can charge up the credit of your RoamSIM account on-line at www.airello.com. Please register online so as to be able to activate this service and to obtain a RoamSIM security code for your online secure transactions.

Will I lose the credit in RoamSIM account if I do not use my RoaMSIM for an extended period of time?

You will not lose your credit as long as your number is active. You card will remain active for 12 months from the date of the last credit charge-up. If there is no credit charge-up made to your RoamSIM account for a 12-month period, your RoamSIM account will expire, and all your credit balance will then be lost also. 

Each time you do a recharge of credit to your RoamSIM account, the charge-up credit amount is added to the credit balance in your RoamSIM account.

What are the amounts of credit charge up I can make to my RoamSIM account?

The charge-up amount may be US$20, US$50, US$100 or any amount greater than US$100.

What do I have to do to get to use RoamSIM service?

You have to do the following:

Note that RoamSIM is a prepaid service. When there is no credit remaining in your RoamSIM account, you will not be able to make calls using the RoamSIM service. The maximum duration to be allowed for a call, that you want to dial, is calculated, based on the per-minute rate according to the dialed destination number dialed and the available credit in your RoamSIM account, by the RoamSIM system before the call begins.

How can I test out your service quality?

An authorized reseller of RoamSIM service in your local area can give you a demo to show you how the service work and let you experience the high voice quality of the service.

I have an Eco123 account at www.eco123.com, and I have sufficient credit in my account. If I buy a RoamSIM and register myself as a user of RoamSIM service, can I make use of the credit I have in my Eco123 account to make telephone calls form my GSM handset equipped with a RoamSIM?

Soon holders of Eco123 account who also buy a RoamSIM will be able to make use of the credit amount in their Eco123 account to make calls using the RoamSIM. There will be sharing of the customer database between Eco123 service and RoamSIM service, in which case, the topping of credit can be made through the purchase Eco123 Prepaid Charge Up Card.

How can I become a reseller of RoamSIM service, and what qualification do I need to have?

To apply to become a reseller of RoamSIM service, write to resellerservices@airello.com and one of our representatives will contact you within the next business day to speak to you about the RoamSIM Reseller Program.

The basic essential qualifications are that 

(a) you have to be able to articulate the concept and the benefits of the RoamSIM service and be able to demonstrate the use of the service and
(b) you have a good business networking in your market

Do you offer private-labelling of the RoamSIM service?

The software that supports the user interface for the RoamSIM service is designed to support private-labelling if required. The decision to offer private-label production of RoamSIM service will depend on the business proposition of the proposing party. RoamSIM supports a 4-level hierarchy or food chain arrangement including 2 levels of resellers. For further details please enquire with a RoamSIM service sales manager.


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